I had to pick up several prescriptions at the pharmacy last week. One of the prescriptions they said was "on hold" because they were waiting to hear back from the doctor about a refill. I very kindly reminded them that I had brought in a new prescription for that medication last month. They looked up my info and low and behold I was right! They said it would be ready in about ten minutes. The pharmacy I like to use is in a grocery store, so I did some shopping while I waited.
About ten minutes later, I picked up the prescriptions and went home. After I had been home for about fifteen minutes, Trevor said that one of the prescriptions wasn't in the bag (the prescription Trevor was waiting for). Ironically, it was the one that they said wasn't ready. I assumed that they gave me the ones that were ready (although I did notice they charged me for all of them) and didn't realize that they were still filling the last one.
I went back to the pharmacy and explained that I didn't have one of the prescriptions in the bag. They looked through the prescriptions they had just filled. It wasn't there. They looked through all of the prescriptions that were waiting to be filled. It wasn't there. They asked me if it could have fallen out in the car (No--the bag was stapled shut). They called up Trevor to make sure that he hadn't seen the prescription. They looked through every single prescription that was waiting to be picked up in case it had been put in the wrong place. The prescription was missing.
Apparently, the prescription without insurance is normally about $500, so they couldn't just give me another prescription. They kept explaining to me how expensive it is and it seemed to me they were a little accusatory of me losing the prescription. I kept assuring them that I was not trying to commit insurance fraud, but I just simply wanted my prescription. OK...so I might not have been very calm because by now it had been half an hour of me trying to convince them that I didn' t have the dang prescription.
After I pleaded with them to call the insurance company to see if they could replace it I kind of stormed out of the store. I was soooo frustrated! I got into my car and within 5 seconds my phone rang. It was Trevor telling me that he had found the prescription. It was at home. He had put it away and forgot that he had put it away. It seems the prescription was in a different bottle than it normally comes in so he didn't think it was the one he was looking for. I made him call the pharmacy and apologize for his stupidity.
I am so embarassed for making the poor pharmacy clerks spend so much time looking for the prescription that was in my cupboard at home. When I went to the store this week I couldn't even go down the aisle near the pharmacy because I didn't want them to remember me. I think I'm switching all my prescriptions to mail order...or at least a different pharmacy.